Moving Terms & Conditions

Wrapping the Couch


1 hour Move 

Rental Rate of less than $1,000


- Provided by the moving professionals, the FREE MOVE OFFER will be conducted by Super Dave Moving & their Super Crews. 

- When the rental rate is less than $1,000, Apartment America will either pay for the first hour of your move or give you a 100$ rebate.

- Minimum move times may apply. Customers will be charged if the move exceeds 1 hour. Simply by asking your moving coordinator, the estimated amount of time it will take to move you is available. 

- If the move goes beyond the 1 hour, the excess amount of time will be paid for and paid directly to the movers at a rate of ($ per hour)

Have Questions?

Organizing Boxes


2 hour Move 

Rental Rate of $1,000 or more


- Provided by the moving professionals, the FREE MOVE OFFER will be conducted by Super Dave Moving & their Super Crews. 

- When the rental rate is $1,000 or more, Apartment America will either pay for the first 2 hours of your move or give you a 200$ rebate. 

- Customers will be charged if the move exceeds 2 hours. Simply by asking your moving coordinator, the estimated amount of time it will take to move you is available.

- If move goes beyond the 2 hours, the excess amount of time will be paid for and paid directly to the movers at a rate of ($ per hour)

Have Questions?

Working Cafe

1st things 1st...


  • All customers interested in claiming a free move must submit a move request using our Online Apartment-America Request Move Form

  • Once the move request is submitted, the customer will be assigned a Move Coordinator. The customer will be contacted by a Move Coordinator. The moving process will be described in detail. The move day and time will be scheduled with the customer. The customer will directly communicate with the assigned Move Coordinator. 

  • All move requests must be submitted within 60 days of lease start date.

  • Please review our Moving Checklist or helpful resources provided on this website for information on how to prepare for your move.

Modern Interior Design


When you accurately acknowledge that you used Apartment America`s locating services to find your new dream apartment, you have the choice to either claim a rebate or a FREE move.

If you decide that a move credit is actually not the best option for your transition,

simply ask one of our associates to change your FREE move claim to a rebate claim.

Such changes must be reported to your appointed moving coordinator in advance. 



Q- What happens with my moving claim if I am more interested in renting my own truck because my new apartment is outside your extended service area(s)?

A- Under certain circumstances, the customer or moving coordinator could recommend that it is more reasonable for the customer to rent their own truck.

In this case, the appropriate FREE MOVE claim does not change. You are simply receiving your FREE MOVE, but a truck will not be provided by the moving company. You are simply acquiring labor-only services. If the move exceeds the "FREE MOVE Time" that is detailed in the claim, such additional labor time charges will be paid directly to the movers with the rate approved by both parties in advance.

Have Questions?

Carrying a Box
  • Unlike other moving companies that only send out a 2-man crew for apartment moves, Super Dave Moving sends out a 3-man crew to perform the service in order to increase efficiency and quality of the service. It is the responsibility of the customer to have everything ready as described in the moving checklist , packing requirements, moving tips , and truck restriction list.

  • Items must be limited to what three people can carry safely. 

  • All furniture and drawers must be completely emptied.

  • All items must be properly packed in taped boxes or plastic totes. 

  • Items that are thrown into bags, trash bags or luggage will not be handled by the movers.

  • If the customer is interested in requesting a packing service, packing services are also provided by the Super Dave Moving company. The customer can simply contact their assigned Move Coordinator to schedule a packing service in order to be ready for the day of the move. Packing services range from partial packing to full packing services. The move coordinator will provide the best option customized to your move and wallet.

  • Movers will NOT pack items on the day of the move. 

  • We will not move any articles of clothing that are not properly boxed.

  • We will not move loose articles of clothing.

  • All items should be disconnected and ready to move on move day. Example services include water lines, electrical disassembly, and etc. If the movers must perform these services, additional charges will be added for such a performance. You must accurately communicate to your move coordinator about such concerns in advance. Such services that are needed at the last minute, meaning on Move Day, are subject to a last-minute fee. Again, the Free Move claim provides only a moving service by professional movers. If services as described above are necessary, either stated in advance or at the last-minute, the customer acknowledges that they are waving the moving company, Super Dave Moving and their super crews, of any and all liability. 

  • On the day of your move, any wait time is undeniably included. For example, waiting for you to sign your lease, get your keys, or arrive at the pick up or drop off location is part of that move time. Please complete the lease signing process prior to the arrival of your movers. It is the responsibility of the customer to be ready for move day. Please recall our moving checklist.

  • Movers may refuse to move any item(s) that require going over balconies or through windows. Movers will not move items by utilizing space through balconies, windows, etc. 

  • Specialty moving items that are described in the moving checklist will not be moved by the movers. It is the responsibility of the customer to understand what specialty items they have that require the correct personnel to carefully move said speciality items. Speciality items will be described to you by your move coordinator.

  • Movers will not move any weapons. This includes guns and/or gun safes. For the safety of the crew and truck, please refer to our moving checklist. 

  • Movers will not move items of extraordinary value. This includes cash, jewelry, personal safes, etc. It is advised that you use your own vehicle to move your precious belongings.

  • If either your pick up or drop off location is outside of our extended service area a trip charge may apply. This information will be communicated to you by your assigned Move Coordinator. In some cases, you may benefit from a labor-only move which will be evaluated by your move coordinator as it might be your best option.

  • If you have extra items and/or special handling requirements that are not on this list, please call (469) 396-5866 for pricing.


"We pride ourselves on transparency,

so please take the time to learn about what to takes to benefit from

all of our services." 


"As long as both parties fully communicate during the process from the beginning to the end, moving into your new dream apartment becomes the

easiest transition."

  • If a customer's lease falls below our minimum commission requirements, which will be evaluated by the agent, we reserve the right to offer a reduced rebate or move credit. It is a rare circumstance, but all customers are consulted during the entire process if they choose to utilize Apartment-America`s locating service from the start of their transition.

  • Apartment-America and Super Dave Moving company reserve the right to refuse service to anyone. Even when a client meets the qualifications necessary to claim the Free Move service,  an evaluation made by the assigned move coordinator could reveal that said service is not beneficial for both parties. We reserve the right to refuse this move service, but the customer will automatically be compensated with a rebate offer instead of our free move offer.

  • Apartment-America  and/or its agents, and Super Dave Moving consisting of the crew members, will not be held liable for damages caused to unboxed items and/or items that are not properly packed. It is the responsibility of the customer to be ready for the movers for move day. Please recall our Moving Checklist. 

  • If inclement weather, truck break downs, or unforeseen circumstances enables the movers to properly and safely conduct the moving service, the Super Dave Moving company reserves the right to reschedule moves to the next available time slot due. This requires for both parties to appropriately communicate.  

  • Apartment-America and/or its agents, and Super Dave Moving and/or its moving crew members will not be responsible for damages caused to furniture made with or of particleboard. The same applies for furniture that is not appropriately emptied before the move. 

  • Apartment-America and/or its agents, and Super Dave Moving and/or its moving crew members waive responsibility for damages to any item they believe cannot be moved safely.

  • Customer must sign moving company's proposal and/or moving services contract before the move begins.

  • Customer acknowledges that Apartment-America will hire Super Dave Moving company to perform the moving services for customer.

  • Customer acknowledges that Apartment-America is not a moving company and is not required to carry insurance as proscribed by the Texas Department of Motor Vehicles and/or the Unites State Department of Transportation.

  • We reserve the right to refuse service to anyone. 

Moving a Couch

What Happens

if my Move

is longer

than my

Free Move Offer?

Our customers are asked to rightfully pay if and when the move exceeds the move time covered by Apartment-America. 

When you begin the relocating process with an Apartment-America licensed locator, you will be guided step by step. You will not only be working with a professional locator, but also a professional moving coordinator. This moving coordinator will take all necessary precautions and stock of the move in order to share an estimate of how long the move will take, but, of course, can be subject to change based on a multitude of variables. The aim is to not allow any surprises to be present on move day. This can simply be accomplished by providing accurate information about belongings, conducting a survey, collecting inventory, and simply being honest. 

Based on the information collected by the moving coordinator, he/she will be able to provide you the best moving rate for your move. 

Note: Rates are always circumstantial. 

If you have questions, contact us!

Wrapping the Couch

When in doubt,

you can always

count on a

3-Man Crew

All of the professional moving companies agree that adding a 3rd mover

dramatically increases moving efficiency.

While most moving companies only provide a 2-man crew for apartment moves,

Super Dave Moving

cuts your move time significantly

by providing a 3rd man


When the User engages with Apartment-America and uses its services, the User agrees to all terms, conditions, disclaimers, guidelines, and procedures that Apartment-America outlines on this Site. 

Users that are interested in learning more about Apartment-America and its services must acknowledge free access to information provide and outlined on the following pages:

Move Terms & Conditions

Rebate Terms & Conditions

How to Qualify

Privacy Policy

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