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FREE Move Terms & Conditions

When you accurately acknowledge that you used Apartment America`s locating services to find your new dream apartment, you have the choice to either claim a rebate or a FREE move. 

If you decide that a move credit is actually not the best option for your transition, 

simply ask one of our associates to change your FREE move claim to a rebate claim. 

Such changes must be reported to your appointed moving coordinator in advance. 

FREE Mov Terms an Conditions

Welcome to Apartment-America! Please read these terms and conditions carefully before using our services.

  1. Free Move Offer: Apartment-America provides a Free Move Offer for customers based on their rental rate:

    • For rental rates less than $1,000, Apartment-America will either pay for the first hour of your move or provide a $100 rebate.

    • For rental rates of $1,000 or more, Apartment-America will either pay for the first 2 hours of your move or provide a $200 rebate.

  2. Minimum Move Times: Minimum move times may apply. Customers will be charged if the move exceeds the specified time. Estimated move time can be obtained by contacting your moving coordinator.

  3. Excess Time Charges: If the move exceeds the specified time, the excess amount will be charged at a rate agreed upon in advance and paid directly to the movers.

  4. Move Request: All customers interested in claiming a free move must submit a move request using our Online Apartment-America Request Move Form within 60 days of the lease start date.

  5. Move Coordination: Once the move request is submitted, a Move Coordinator will be assigned to the customer. The customer will directly communicate with the assigned Move Coordinator to schedule the move day and time and receive detailed information about the moving process.

  6. Labor Only Services: If the customer decides to rent their own truck, the free move claim remains valid, but only labor services will be provided. Additional labor time charges, if applicable, will be paid directly to the movers at an agreed-upon rate.

  7. Payment Responsibility: Customers are responsible for paying any charges if the move exceeds the covered time provided by Apartment-America.

  8. Moving Coordinator Guidance: Customers will receive guidance and assistance from a professional moving coordinator throughout the moving process. The moving coordinator will provide an estimate of the move duration based on the information collected, but the actual time may vary due to various factors.

  9. Rates: Moving rates are subject to change and will be determined based on the information collected by the moving coordinator


​Contact Us: If you have any questions or concerns regarding these terms and conditions, please contact us for assistance.

By using Apartment-America's services, you agree to abide by these terms and conditions.


These terms and conditions may be updated or modified at any time without prior notice. It is your responsibility to review these terms periodically for changes.

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